Scripts / Docs

SUPPORT CUSTOMER

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Welcome to Seamless Support by Sherlock Services! Check out our Bronze, Silver, Gold and Platinum offerings for HP9000 legacy servers and HP Printers.

This page contains links to files we are making available for FTP download. In the file's description, under the Format section, click the appropriate link to begin downloading.

Note: All file sizes are approximate, download times may vary depending on connection speeds.

Collection Scripts

HP-UX Health Check

Manuals / Documents / White Papers

	Memory Leaks
	Microsoft Product Parts Manual - Coming Soon
	Cisco Product Parts Manual - Coming Soon

HP-UX Health Check What's in the Health Check program?

This program allows our customers to collect information regarding the health of their system and forward the results to Seamless Support for validation.

Instructions:

1. Download the supportinfo_vx.xx.sh file to your UNIX server using FTP in ascii transfer mode and place it in the /var/tmp directory

2. Execute the command -->   chmod 700 /var/tmp/supportinfo_vx.xx.sh

3. Execute the command -->   ./var/tmp/supportinfo_vx.xx.sh

4. The script will run for approximately 10 minutes

5. The output file will be named after your hostname and placed in the /var/tmp directory. Ex. /var/tmp/sysa.080120.1217.supportinfo.tar.gz

6. Please transfer /var/tmp/hostname.xxxxxx.xxxx.supportinfo.tar.gz from your system in binary mode and forward to support@sherlockservices.com

Format:   supportinfo_v2.14.sh(44k).
Last updated: Jan 31, 2008.

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Memory Leaks

This document contains a generalized explanation of what causes a memory leak and what you should capture prior to rebooting a system.

Format: What is a Memory Leak.pdf (35k).
Last updated: May 11, 2006.

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