Patti Porter
Author Archives: Patti Porter

Be A Loser Feed a Friend Weight Loss Challenge Company Pledge

For several years, Sherlock Services promoted a Weight Loss Challenge within our company. In 2018 it included 12 of our employees who lost a total of 300 pounds. This year we decided to have another one but instead of a cash winner at the end, we decided to do a challenge that not only helps our employees get healthy but encourages them to support a great cause with the Akron Canton Regional Foodbank. Therefore, we have created the Be a Loser, Feed a Friend Weight Loss Company Pledge.

Be a Loser Feed a Friend Sherlock Services Weight Loss Pledge with Akron Canton Regional Foodbank

The initial payment and all pledged money will be donated to the Akron Canton Regional Foodbank.  The contest runs for 9 weeks, February 5th to April 8th.  

 Here is our Plan: You can be a Weight Loss Participant or make a pledge.

The initial cost will be $5.00 per participant.  A Weight Loss Group Participant will pledge a dollar amount for each pound lost by the entire weight loss group or pay a lump sum that will be calculated for the dollar amount per pound.  In other words, pay $5.00 plus 25 cents for each pound lost by the entire weight loss group. So, if the Group loses 100 pounds, they will pay $5.00 + $25.00 for a of total $30.00                         

For those who pledge, a set dollar amount for each pound lost by the entire weight loss group or a lump sum will be calculated for the dollar amount per pound. Similarly, they will pledge 25 cents for each pond lost by the entire weight loss group and if the group loses 100 pounds, they will pay $25.00 in total.

Each Participant and Pledger will write a personal check to the Akron Canton Regional Foodbank.     

In conclusion, we would like to Challenge all businesses in the Akron/Canton area to join us and start their own 

Be a Loser, Feed a Friend Weight Loss Challenge and post your progress.

What a great way to make a real difference in your life and in the lives of so many worthy families.

Giving Back to the Community

This Thursday Sherlock Services is Volunteering at the Akron-Canton Regional Foodbank. It’s a great opportunity for us to give back to the communities where our offices are located.

The Foodbank was formed in 1982 and services 8 Northeast Ohio counties. They are kicking off their annual Holiday Campaign which runs through the end of the year.  ‘As colder weather and the holiday season quickly approach, people are often forced to choose between purchasing groceries for their family and paying for rent, utilities and medication costs. The Foodbank and its network of nearly 500 food pantries, hot meal sites, shelters and other hunger-relief programs serve as a safety net for the local families in the region who need a little extra help this time of year.’

IoT, AI, Blockchain, 5G., etc. What does it all Mean?

It’s difficult to keep up with all of the developments in information technology over the past couple of years.  More and more acronyms and buzz words have popped up and it isn’t always clear what they mean. 

Here’s a quick cheat sheet for your reference:


  • IoT – Internet of Things
    • The internet of things, or IoT, is a system of interrelated computing devices, mechanical and digital machines, objects, animals or people that are provided with unique identifiers (UIDs) and the ability to transfer data over a data network without requiring human-to-human or human-to-computer interaction.  Organizations in a variety of industries are using IoT to operate more efficiently, better understand customers to deliver enhanced customer service, improve decision-making and increase the value of the business.  For example, an IoT system that monitors pressure and flow of natural gas lines and transfers that data via a wireless network to a centralized database for analysis by the natural gas company to check for anomalies and issues. 
  • AI – Artificial Intelligence
    •  Artificial intelligence (AI), sometimes called machine intelligence, is ”intelligence” demonstrated by machines.  A true artificially-intelligent system is one that can learn on its own.  Artificial intelligence is a theory and development of computer systems that can perform tasks that normally require human intelligenceSpeech recognitiondecision-makingvisual perception, are features of human intelligence that artificial intelligence may possess. A good example of AI is voice-powered personal assistants like Siri and Alexa.  Another example is autonomously-powered self-driving vehicles boasting powerful predictive capabilities.
  •  Blockchain
    • A blockchain is a growing list of records called “blocks” that are linked using cryptography (secure communication) methods.  By design, a blockchain is resistant to modification of the data. It’s “an open, distributed ledger that can record transactions between two parties efficiently and in a verifiable and permanent way”.  Blockchain was invented in 2008 to serve as the public transaction ledge of cryptocurrency Bitcoin.  Blockchain is a distributed database existing on multiple computers at the same time. It is constantly growing as new sets of recordings, or ‘blocks’, are added to it. Each block contains a timestamp and a link to the previous block, so they actually form a chain.
  • Hyperconverged Data Center Infrastructure
    • Hyperconverged platforms include a hypervisor for virtualized computing, software-defined storage, and virtualized networking, and they typically run on standard, off-the-shelf servers. Multiple nodes can be clustered together to create pools of shared compute and storage resources, designed for convenient consumption.  The value of these platforms is that stand alone servers, storage arrays, networking and virtualization technologies are no longer necessary.  There is a single point of management and adding more capacity is typically far simpler than with traditional IT systems.  For IT leaders who are embarking on data center modernization projects, hyperconvergence can provide the agility of public cloud infrastructure without relinquishing control of hardware on their own premises.  There are several OEMs that manufacture hyperconverged platforms.
  • 5G Cellular – 5th Generation Cellular Network
    • Currently, our mobile phone network is in its fourth generation or 4G.  The fifth generation or 5G is up and coming and has been rolled out in some areas of the world including certain cities in the U.S.  5G will not only make our mobile devices better, smarter and faster, 5G will also affect many other kinds of devices, including industrial robots, security cameras, drones and cars that send traffic data to one another.  5G offers mobile internet speeds that will let people download entire movies within seconds and most likely bring big changes to video games, sports and shopping.  By 2024 there will be over 1.5 billion of us connected to 5G, according to Ericsson, a company that makes some of the infrastructure and systems that makes 5G possible.

That’s a lot of information.  Is your organization in the process of deploying these initiatives?  How can you find additional funding for these initiatives?  Consider partnering with a Third Party Maintenance (TPM) company.  TPMs provide support and maintenance for data center infrastructure including servers, storage and networking systems at a FRACTION of the cost of OEM support and maintenance.  Use the savings to invest towards your new IT initiatives for 2019, 2020 and beyond.

Partner with Sherlock Services, Inc., a global TPM Company.

When it comes to supporting IT, we’re at your service. 

Sherlock Services is Growing Again, Adding Data Center Hardware Sales!

We are excited to announce as of September 1st, 2019, Sherlock Services, Inc. has acquired the assets of CORE IT Solutions, LLC.  CORE IT Solutions, a computer hardware sales company based in Strongsville, Ohio , has been providing high quality hardware solutions since 2005.  We will continue to offer CORE IT Solution’s hardware sales portfolio.  Sherlock Services now adds Data Center hardware sales to its extensive portfolio of Third Party Maintenance services. 

We are now a single source for your IT systems hardware and services needs. Now more than ever, when it comes to supporting IT, we’re at your service!

Contact us to learn about all that we can supply to your organization.

Q1 2019 Market Share for Data Storage System OEMs.

According to IDC (International Data Corporation), the Q1 Data Storage Systems market share was as follows:

  • Dell Technologies including EMC was the largest supplier for the quarter, accounting for 22.2% of total worldwide enterprise storage systems revenue and declining 1.0% year over year.
  • HPE/New H3C Group was the second largest supplier with an 17.3% share of revenue on a year-to-year contraction of 1.6%.
  • NetApp generated a 6.7% share of total revenue, holding the number 3 position during the quarter.
  • Hitachi held the fourth position at 3.6% of the market
  • Lenovo, IBM, Pure Storage, Huawei, Fujitsu and Inspur all statistically tied for the number 5 position with shares of 2.5%, 2.5%, 2.2%, 2.1%,1.9%, and 1.9% respectively.

Source: IDC Worldwide Quarterly Enterprise Storage Systems Tracker, June 6, 2019.

IDC Worldwide Enterprise Storage Systems Market Revenue


IT Acronyms! Are they driving you crazy? EOL and EOSL – what exactly do they mean?

When Dell EMC, NetApp, HPE, IBM, Cisco, Brocade, or other OEMs announce that a system will reach End of Life (EOL) or End of Service Life (EOSL), it can be difficult to understand what these terms mean for your data center infrastructure. Not only do you have to understand what each term means, but you also have to determine the next steps for your EOL hardware. What is the difference between End of Life and End of Service Life?

End of Life (EOL)

EOL means that the OEM has decided that a specific system has reached the end of its “useful lifespan”. This is when the OEM recommends doing a hardware refresh to the latest generation of their hardware. This is also when the OEM will no longer be selling the hardware in question. Most manufacturers discontinue the production of hardware as a way to create demand for their latest product offerings, not necessarily because the earlier generation is no longer useful. There are still extended OEM hardware maintenance options at this point in your equipment’s lifecycle, but this stage is a good time to evaluate your support needs.

End of Service Life (EOSL)

EOSL indicates that all support, including both primary and extended, will no longer be offered by the OEM. There are certain instances when you may still be able to obtain maintenance from them, but this will come at a premium cost. Now that your equipment is EOSL, if you want to keep the system you will need to consider a third party vendor for your maintenance needs.  Choosing a third-party provider for your maintenance services saves your business money and provides the same benefits like prompt support, expert advice, and the ability to extend the life of your IT systems.

Extend the Life of Your EOL and EOSL Hardware

End users have several options when it comes to extending the life of an EOL system. Just because the OEM still offers support doesn’t mean it’s right for your IT budget and environment.  Using Third Party Maintenance (TPM) may be more ideal. This is largely thanks to the ability to receive the same or better support services at a fraction of OEM maintenance prices. If your system is at the EOSL stage, you still have options for high quality support when you partner with a TPM company.  TPM providers have access to high-quality OEM parts from trusted channels to maintain full functionality of your EOL and EOSL equipment. TPMs also can provide proactive system monitoring solutions and service ticketing systems.  When using TPM services, organizations  can also get access to customizable SLAs, coterminous contacts, and on-site spare parts.

Partner with Sherlock Services for your data center infrastructure support needs.

Sherlock Services:  When it comes to supporting IT, we’re at your service.

Stethoscope on Keyboard EOSL image

Data Center Relocation: What Could Possibly Go Wrong?

A Stinging Reminder to Take Nothing for Granted When Migrating Your Physical Data Center to a New Location

Stingray City

Data Center Relocation is Risky | Cayman TroughHave you ever visited Stingray City[1] in the beautiful Caribbean waters near Grand Cayman Island? It’s a rare destination spot for tourists to interact with Southern Stingrays in their native habitat. It’s here where charmed thrill-seekers stand in three feet of water and hand-feed these generally docile creatures with little concern for the dangers lurking near.

You see, although Stingray City resides on a sandbar mere feet from the ocean’s surface, it sits precariously close to the Cayman Trough[2]. At its deepest location, this underwater trench plunges

25, 217 feet to the ocean floor and is home to sharks and other predatory creatures of the deep.

These waters are no place to let down your guard or to get mentally sloppy with your calculations when transporting trusting tourists back and forth on adventure tours. You must always be alert and vigilant to the potential challenges that lie around you.

The same can be said when you physically relocate your data center to a new location. There are myriads of situations which could potentially derail your efforts, or worse, drown your IT infrastructure altogether. These threats can cause an untold loss in revenue for your company.

To lessen potential loss, consider the following steps to safeguard and streamline your data center move.

12 Steps To Consider For Data Center Relocation

  1. Think critically about your physical data center relocation strategy.
  2. Document your thoughts and consult with others to ensure your plan is a good one.
  3. Solicit the help of qualified individuals to assist you in the physical and technical tasks required to complete this move.
  4. Study and map your current data center configuration so you will know how to reassemble it at your new location.
  5. Take time to determine which legacy system(s) you should maintain and which legacy system(s) you should render obsolete.
  6. Dispose of all obsolete IT legacy equipment in a safe and proper manner.
  7. Confirm your new data center location is fully equipped to handle your existing data center infrastructure.
  8. Safely transport your data center to your new location.
  9. Reassemble your data center at your new location.
  10. Test, test and test your newly installed IT data center before bringing it back online and green lighting its use for everyday operation.
  11. Fix and repair any troublesome issues that arise.
  12. Monitor your newly relocated data center for ongoing efficiency and equipment performance.


It’s a perilous journey to navigate the deep dark waters of an IT data center move. But this is the mission for many brave IT professionals. They put their reputations and livelihoods on the line while crossing this seemingly wide expanse.

But there’s “a method to the madness,” as explained in 12 easy steps, to safeguard and streamline your next data center relocation project.

Plus, you can always contact Sherlock Services for personalized guidance and hands-on care.

Contact Sherlock Services

We are a leading third-party maintenance provider with years of experience in IT storage, server and network support. We are also able to assist you in long-term monitoring support as well as providing an upgrade path for your current IT infrastructure.

Should you have the need, we also offer data center relocation and IT asset disposition services.

Don’t wait for your manufacturer’s warranty to run out. Allow Sherlock Services to demonstrate our value to your business.

Contact us to schedule a FREE no-obligation needs assessment with our knowledgeable Account Executive now. Sherlock Services, when it comes to supporting IT, we’re at your service.

A Stinging Reminder

Oh, and one more thing…. Never underestimate the power of a stingray.

Remember Steve Irwin[3], the beloved animal expert and conservationist. He was “pierced in the heart by a stingray barb while filming an underwater documentary film titled Ocean’s Deadliest.”[4]  Sometimes, the most routine and seemingly ordinary tasks are the ones that can lash out and sting you.







Midwest Technology Leaders Conference

Storage and Server Support | Third Party Maintenance Provider | Midwest Tech Leaders Event Graphic

We are a proud sponsor of the upcoming Midwest Technology Leaders conference being held on May 2, 2019, in Detroit, Michigan.  The conference gathers the best of IT executives in the Midwest.  It’s a place to celebrate and learn about all the achievements and innovations that surround everything IT and many challenges that businesses face today and in the future.

If you are attending, stop by our booth and say hello to Jim Gaskie and Jim Dobbertin. They can answer all your questions about Third-party Maintenance and all our services we can provide for your company.

Remember, when it comes to supporting IT, we’re at your service.


The Future’s Here…YOU Just Don’t Know IT Yet.

3 Ways Micro Data Centers are Shaping the Course of Tomorrow – TODAY.

Micro Data Centers | Planning | RelocationHave you heard about the new Kinetic Edge construction taking place in Chicago? Vapor IO is building it; a localized grouping of micro data centers which provide compute power and low latency transmission to the networks’ edge.  The future is here…you just don’t know it yet.

This ground breaking technology brings digitally stored data to the edge of the wireless Cloud where computer applications engage with the physical world.

Hangar Technologies, Inc. (Austin, TX) recognizes the power of Vapor’s Kinetic Edge. The two are working together to provide 4D InSight using autonomous drones as a platform to serve industry. Using Vapor’s Kinetic Edge micro data centers network, Hangar will be able to navigate their drones on autopilot to bring cutting-edge visualization to such disciplines as: construction, engineering, infrastructure, agriculture, transportation, insurance, telecom, mining and public safety.

And thanks to advancements made in edge computing and micro data center technology, more “smart” applications are coming online every day.

Two Problems: Latency and Bandwidth

To better understand the impact micro data centers are having on our world, it is helpful to consider two key problem areas associated with data transmission over an IT network.

The first is, LATENCY.

And the second is, BANDWIDTH.

According to WhatIs.TechTarget.Com, “Latency is the delay from input into a system to desired outcome.[1]

Think of it like this.

When you store digital data in the Cloud, in reality you’re storing it geographically apart from you. The digital files are stored off of your computer device in a 3rd-party data center many miles away from your physical location. The delay you experience when opening a file depends on the distance you are from this Cloud data storage. This delay is called, latency. And it can cause big problems if your need for the data is ‘mission critical’ (Ie. used for navigation,  medical care, banking or other immediate and pressing circumstances).

Now let’s think about bandwidth.

Again, according to WhatIs.TechTarget.Com, “Bandwidth is the capacity of a wired or wireless network communications link to transmit the maximum amount of data from one point to another over [X][2]” (X representing the medium used for transmission).

If you are experiencing latency in your responsiveness to the Cloud, one way to offset this is to increase the bandwidth of your Internet connection. But as you might imagine, this costs money. And depending on the amount of bandwidth you request — lots of it.

Edge Computing and Micro Data Centers

According to Hewlett Packard Enterprise, “Edge computing is the practice of processing data near the edge of your network, where the data is being generated, instead of in a centralized data-processing warehouse.[3]

Edge computing provides a boost in processing power and reduction in latency close to the physical world where the tech is being used.

Micro data centers are just as their name implies. Small, fully contained, digital data storage units which can be stored in a closet, under a desk, or even camouflaged as furniture. Their primary role is to house data on the network’s edge…so it doesn’t need to take the time of traveling to the Cloud’s core.

The Impact of Micro Data Centers

Data Center Relocation | Micro Data Center Speed ImageFollowing are 3 ways Micro Data Centers are shaping the course of tomorrow – today.


When you think of autonomous vehicles, Tesla generally comes to mind. But there are many other services and roving applications in the works which will rely heavily on edge compute and micro data center storage technology for effective operation. There are autonomous drones, as mentioned above, and countless other robotic creations being developed. Not to mention, all of the AR (Augmented Reality) and VR (Virtual Reality) real-time gaming devices increasingly coming into play.

All of these moving applications require computers to operate. But without high-speed data processing and storage their usage is all but pointless.


You may have of heard of IoT (the Internet of Things). As WhatIs.TechTarget.Com explains…

“The internet of things, or IoT, is a system of interrelated computing devices, mechanical and digital machines, objects, animals or people that are provided with unique identifiers ( UIDs ) and the ability to transfer data over a network without requiring human-to-human or human-to-computer interaction.[4]

Obviously, the more IoT devices there are within a home, the larger the amount of demand it places on an Internet connection.

Here too micro data centers are helping to offset this weakness by providing computer data storage at the edge of a wireless network — creating a near seamless connection between the digital world and the physical world.


Businesses have much to gain from edge computing and the use of micro data centers as well.

In situations where latency is a problem, the best solution is to push compute further to the edge of the network. This provides processing power and data storage close to where the data is being generated and used. Such holds true for any size organization — large, medium or small.

There are other reasons for incorporating a micro data centers into the office. Security is one of them.

When you store digital information in the Cloud, you run the risk of incurring a security breach simply because your data is being transmitted across the world wide web. Given enough time, chances are a hack will occur. Although not pleasant to think about, one must factor this unfortunate possibility into their data storage strategy in order to help mitigate against such loss.

Furthermore, if data is mission critical, it’s important this information is readily accessible with no time delays. It’s humbling to think about, but in some medical circumstances only a few seconds of latency could mean the difference between life and death.

In each of these situations, maintaining a fully optimized micro data center under a desk or in a closet could help to offset and lower this risk.


In summary, Vapor IO and Hangar Technologies, Inc. are two organizations among a growing many who recognize the need for edge compute and micro data center capabilities in our fast paced world.

While core Cloud storage will always have a place in the IT ecosystem, it’s necessary to mitigate against latency and bandwidth restrictions as well as heightened security risks by adding micro data center storage to the network’s edge.

Such change will have far reaching implications across multiple industry sectors. It will shape the technological course for how “smart” applications and devices are best utilized in motion, in home and in business.

Contact Sherlock ServicesMicro Data Center Services | Moves and Data Center Support

If you would like more information on how best to implement edge computing and micro data storage within your organization, Sherlock Services is here to help.

We are a leading third party maintenance provider with years of experience in IT network support. We are also able to assist you in long-term monitoring support as well as providing an upgrade path for your current IT infrastructure.

Should you have the need, we also offer a data center relocation service and IT asset disposition.

Don’t wait for your manufacturer’s warranty to run out. Allow Sherlock Services to demonstrate our value to your business. Contact us today.





HP3000 Crash Test

Here’s a funny video of the kind of Power House an HP3000 used to be! Unfortunately, they don’t build them like that anymore. And this is not what we mean when we say “We handle your Media Destruction” but if you do need that kind of service, we do it in a more “Humane” manner. Check us out.

Is Nimble Storage Support A Thing Of The Past: Buyout Promises vs. Buyout Reality?

On April 17, 2017, Hewlett Packard Enterprise (HPE) announced their acquisition of Nimble Storage, Inc.1 Many questioned what would happen to Nimble’s signature support and their InfoSight predictive analytics tool.

Emotions ran high as IT professionals conversed about the subject on forums such as the “Sysadmin” thread on Reddit. Excerpts below2

Concerns About Nimble

Username “HeadacheCentral” stated, 

“Nimble's biggest selling point for me was the support - call them once, and you're onto the guy who can help you fix it.

HPE's ‘support’ is a joke - crappy VoIP lines to some [bleep] cube farm ‘call logging center’ in Singapore or India or Malaysia staffed by people who I frequently can't understand because of their accents. And then the immediate response of ‘Oh, your firmware is out of date, please upgrade it before we will replace the failed hard drive’ and the 4 or 5 calls before you actually get something done.”

Username “TechnocratByNight” shared, 

“We've just bought our second unit and have no concerns. The arrays are phenomenal and the level of support that Nimble provide was one of the reasons HPE bought them.”

Username “Miserygut” chimed in, 

“Infosight support is mostly automated. If HPE have any sense (I'm being extremely generous) they'll keep the Nimble model and use Infosight across the rest of their products to run lean/good quality support. Then again this is HPE we're talking about.’

Contributors to the thread conveyed their opinions both pro and con about Hewlett Packard Enterprise’s acquisition of Nimble Storage, Inc.

But it wasn’t until username “HPEStorageGuy” spoke up that you learned how HPE intended to use Nimble within their IT ecosystem.

Buyout Promises

“HPEStorageGuy” explained,

“HPE plans to integrate Nimble in a way that will retain the unique Nimble customer experience.” He wrote, there “are three aspects to maintaining and improving the customer experience over time:

1. The plan is to integrate the existing Nimble support and management team into the HPE organization. They will continue to be dedicated to supporting the Nimble Storage product line.

2. Beyond the support experience, Nimble customers frequently reference that they love Nimble because it ‘just works.’ HPE is planning to integrate Nimble engineers and management into HPE and maintain them as a product group. Design for simplicity, quality and resiliency will continue to be guiding principles for the development and QA teams.

3. The predictive analytics and machine learning capabilities of InfoSight are strengthened as the volume of data points available for analysis grows. By integrating information across the HPE server, 3PAR and Simplivity installed base, InfoSight will become more powerful and be able to predict and prevent more issues.”

If you’re interested, “HPEStorageGuy” also wrote an article on HPE’s Community Site which expands on this information in greater detail. You can read it here.

Buyout Reality

Since the HPE's acquisition, Nimble Storage support has remained strong with even more improvement to come in the form of an Autonomous Data Center using HPE InfoSight technology.

You can read many HPE Nimble testimonials by satisfied clients here.

But what does all this mean if you purchased Nimble Storage Arrays in the past but do NOT want to upgrade to HPE’s version of Nimble Storage now?

How can you prolong the life of your Nimble Storage Arrays to save you money — to maximize the return on your investment — all while laying your head on your pillow at night without worry … confident in the fact that your data systems are being carefully monitored and serviced should ever the slightest of hiccup occur?

Man On Wire

Does the name, Philippe Petit, ring a bell?

Philippe is a Frenchman, who made history on August 7, 1974, by walking between the Twin Towers of the World Trade Center on a tightrope. Although he performed this heroic feat illegally (because who in their right mind would have issued him a permit), Philippe performed his death-defying stunt with confidence and poise traversing the wire back and forth a total of eight times over the course of 45 minutes. The movie, Man On Wiredocuments Philippe’s walk and his years of preparation leading up to it.

In many ways, you as an IT professional are like Philippe being asked to walk a tightrope between your aging IT system and the ever-changing technological landscape unfolding in front of you.

It’s much the same as a balancing act where the slightest of missteps can cause significant data loss resulting in catastrophic repercussions to you and your organization.

Your Safety Net

Think of Sherlock Services as your “safety net” to protect you from falling.

Day in and day out we are on the front lines, in the trenches, monitoring your system hardware to limit downtime and maximize operational efficiency.

Sherlock Services offers hardware break/fix and software phone assistance for Nimble and HPE Nimble Storage Arrays.

Don't Wait For Your Manufacturer’s Warranty To Run Out.

Sherlock Services provides technical support for all Nimble and HPE Nimble Storage Arrays. We are a leading 3rd-party IT service provider with years of experience in the business.

Click below or call 866.827.6804 to schedule a FREE no-obligation needs assessment with your friendly account rep today.

“There’s Waldo”: Seeing More Value in 3rd-Party Hitachi Support

You’ve likely spotted him hiding in children’s picture books — Waldo, of “Where’s Waldo” acclaim.1

Now there’s a robot to assist you in your quest to find this elusive character.

“There’s Waldo” the robot was designed by Matt Reed (a creative technologist at Redpepper) to find Waldo in crowded scenes filled with thousands of illustrated characters. 2

The lad, in his red and white striped sweater with matching pom-pom hat, once took minutes if not hours to find. Now, with the help of “There’s Waldo” the robot, Waldo only takes mere seconds to locate.3

“There’s Waldo” the robot makes it quick and easy to spot Waldo, no matter which page he’s on or which book he’s hiding in.

The same can be said of Sherlock Services 3rd-party Hitachi Support. They are specialists at what they do, providing value by pinpointing and resolving issues across a company’s entire IT infrastructure.

Seeing Value

Seeing value in your 3rd-party Hitachi Support requires patience. You won’t see it or observe it all at once. But as time passes, and you go through experiences where you’re in a pinch, it becomes clear just how valuable having the backing of a competent and dependable 3rd-party IT support team really is.Tech Bud appeared to wrestle with this question on the Hitachi Vantara Community blog when he asked…

“Hi All, Please let me know what are the pros and cons by having HDS support instead of third party support.”4

Erwin van Londen, a Technical Analyst with Hitachi Vantara Global Support, was honest about his Hitachi vendor bias but included the following in his reply…

“There may be reasons you want to go with a third party company if you have for example equipment from multiple vendors but still want to have a single support-bill and contact point.” … “In all cases it is up to you the customer to make that decision. There are really smart guys out there working for Hitachi partners who a very capable in helping out in many situations.”5

Following are some additional benefits to think about when considering 3rd-party IT Support from Sherlock Services.

1. “There’s Value” in Relationship

When you sign on with Sherlock Services, you partner with a team of individuals committed to your success. They know Hitachi Storage well and are your lifeline in cases of emergency.

This is a comforting thought when you are faced with a difficult situation and unsure of the steps that should be taken to resolve it. Simply knowing that qualified Sherlock staff are available to help does wonders to clear the head and restore a sense of confidence under pressure.

There are also advantages to having a team of competent IT professionals be the liaison between your company and your vendors. This keeps you and your employees focused on what’s most important throughout the day and limits the loss of downtime that could otherwise be reinvested elsewhere.

Furthermore, being in a relationship with a 3rd-party Hitachi Support network provides ample means for cross-pollination of helpful IT know how. It enables you a single source of protection not only for your Hitachi Storage hardware but also for the additional branded hardware that you may own as well.

2. “There’s Value” in Experience

Sherlock Services offers a wealth of experience via the techs they hire. They are competent and certified on every branded IT platform which they support. When you partner with Sherlock Services you gain a virtual army of experienced technicians who are ready, willing, and able to serve you no matter where you’re located in the United States. This is invaluable should you have a hardware failure and need to immediately fix or replace.

Having full access to this reservoir of experience is also helpful when asking for advice. Because Sherlock Services is a 3rd-party IT service provider their loyalty is to you their client and NOT to the OEM vendor. This means you can trust their honest assessment of a given situation and have full confidence in knowing that they are not steering you one way or the other based on brand loyalty or the commissions they receive for new product sales.

3. “There’s Value” in Flexibility

Last but not least, there’s value in Sherlock Services’ pricing structure. Because Sherlock is a 3rd-party service provider, they have much less overhead then OEM vendors who must pay extensively for ongoing R&D of their product line as well as for new hardware and software releases which come out year after year.

This lack of overhead gives Sherlock Services the flexibility to price their services competitively.

It also provides you the opportunity to simplify your IT support by combining all of your branded equipment onto one invoice, which can represent significant cost savings in and of itself.

Seeing More Value

In 1986, Martin Handford, a British illustrator, contacted a publishing house with the idea for a book of crowd scenes. Martin was especially fond of crowd scenes and enjoyed drawing them ever since he was a boy. The publisher liked his idea and suggested Martin create a character for viewers to try and spot in each of his pictures. This would give book readers something to focus on while viewing his artwork.6

Martin latched hold of the idea and a year later published the book, “Where’s Wally” (known as “Where’s Waldo” in North America). The project was a success and today Mr. Handford’s books are published in 19 different languages worldwide.7

Little did Martin know that years later Matt Reed would invent “There’s Waldo” the robot to scan Martin’s artwork and search for Waldo.

Both Martin Handford and Matt Reed had ideas and pursued them. Their work inspires us to be alert to the value being manifest all around us.

Like Tech Bud, you may be wondering about the value of 3rd-party IT support. If so, remember this…

1. “There’s Value” in Relationship

2. “There’s Value” in Experience

3. “There’s Value” in Flexibility

3.5. “There’s Value” in Hiring Sherlock Services As Your Go-To 3rd-Party Resource

Contact Sherlock Services For All Your Hitachi Support Needs.

We are a leading 3rd-party IT service provider with years of experience in Hitachi Support. We are also able to assist you in long-term monitoring support as well as providing an upgrade path for your current IT infrastructure.

Don’t Wait For Your Manufacturer’s Warranty To Run Out.

Allow Sherlock Services to demonstrate their value to you by contacting them now.

Click below or call 866.827.6804 to schedule a FREE no-obligation needs assessment with your friendly account rep today.






Much Ado About Your Legacy HP Hardware

3.5 Considerations For Managing Your Aging IT Infrastructure

Alfred W. Elmore [Public domain], via Wikimedia Commons,

What’s Ado About “Legacy”

In 1598 and 1599, when Shakespeare wrote his famous play, “Much Ado About Nothing,” you can be sure he did not use HP hardware to write it. 

Yes, the idea of “legacy” implies “old.” But in the context of computer technology, “old” is relative. 

In fact, you can own computer hardware that becomes outdated in a matter of years simply because it has been surpassed by newer technological advancements. This does not mean the “older” hardware is inoperable or unable to perform key tasks in business. But it does pose a shift in the way it’s defined — i.e. as “legacy” hardware — because it is no longer the newest computer hardware technology on the market.

A Play For Your Business

As with any Shakespearean play, the show the audience sees frontstage is largely determined by the quality of performance which takes place backstage.

To think about it from a business perspective, the way people see your company directly relates to the quality of backstage processes and systems you have in place to support your frontstage work. Often, company executives find themselves relying on legacy hardware to perform key support roles backstage of their business. 

According to Paul Mah, “the biggest culprit of SMB downtime is actually due to hardware failure, which accounts for some 55 percent of all downtime events in ​SMBs.1 

Hewlett Packard and other leading computer manufacturers know this and are all too eager to push their new computer hardware simply because it’s the “latest and greatest” technology available. Without a proper understanding of this dynamic, poor IT management decisions are likely to result which can lead to significantly negative repercussions down the road. 

Following are three ways to consider the pros and cons of maintaining your legacy HP hardware with a forward-thinking perspective on innovation and growth.

1. Orient Yourself To The Tech Demands Of Your Industry

Not all industries require the same level of IT sophistication to be competitive. Thus, it’s important for you to be aware of both the technological capabilities of your competitors as well as the general expectations of your clients. 

Banking is an example of an industry caught squarely in the middle of this debate. John Lamb wrote in, “Despite the IT industry's efforts to improve the standard of operating systems used in the enterprise, a significant number of users choose to stick with apparently outmoded operating systems for some of their most critical applications. Legacy server operating systems from suppliers such as Hewlett-Packard, IBM, Microsoft, Tandem and Unisys still power important applications in banking, travel and the public sector.2

Take time to think critically about the role your IT infrastructure plays in the overall health of your organization and how it stacks up to the demands of your industry. Such forethought is sure to reward you as mission-critical decisions become necessary over time.

2. Commit To A Transitional Strategy Of Improving Your Hardware Over Time

Addressing your HP hardware needs does not have to take place all at once. There are many organizations who are slowly modernizing key components of their IT infrastructure as time and resources permit. 

Do an analysis to determine what it costs to maintain your legacy system per year. You should also factor in a time when parts and service are likely to become obsolete.3 Such preparation will give you a foundation from which to launch ongoing IT improvements and keep you alert to any backstage performance issues that may arise.

3. Consider Investing In Used Computer Hardware Over New

While it’s important to have a longterm strategy to modernize your legacy HP hardware, it may surprise you that a viable option for updating your equipment is to buy used. 

What can easily be overlooked is the fact that slightly used, yet well maintained, HP computer hardware provides comparable benefits to purchasing completely new equipment albeit for less cost. Also, slightly used equipment confirms the hardware has been “tested” — a surprising omission of some new equipment parts. 

Take for example the scenario of buying a new vehicle. It’s often recommended, for the best value, to buy slightly used and to avoid purchasing the first year a new model is released. Similarly, when purchasing HP hardware, buying slightly used equipment provides an opportunity to maximize your return on investment which simply is not possible when buying new.

3.5 Contact Sherlock Services For All Your HP Hardware Support Needs.

In many ways, the very nature of technological progress ensures that “legacy” hardware will always be of concern. Yet, there is an easier way to address your HP hardware support and HP server support needs. 

1. Orient Yourself To The Tech Demands Of Your Industry 

2. Commit To A Transitional Strategy Of Improving Your Hardware Over Time 

3. Consider Investing In Used Computer Hardware Over New 

3.5. Hire Sherlock Services As Your Go-To 3rd-Party Resource 

We are a leading 3rd-party IT service provider with years of experience in HP hardware support and HP server support. We are also able to assist you in long-term monitoring support as well as providing an upgrade path for your current IT infrastructure.

Don't Wait For Your Manufacturer’s Warranty To Run Out.

Allow Sherlock Services to choreograph your backstage performance freeing you to focus on your audience at show time.

Click below or call 866.827.6804 to schedule a FREE no-obligation needs assessment with your friendly account rep today.

Business Growth Award

Sherlock Services is proud and honored to announce that we have won the Cascade Capital Corporation Business Growth Honoree Award in the Technology Category. The awards were given to companies for increasing its sales level by 100% of $5 million, or by increasing its employee base by 50% or 25 people over the past 5 years. Sherlock Services has achieved both. Our company has thrived in a competitive field proving that our expertise in the Third-party maintenance arena, our commitment to customers, employees and community makes us stand out among other competitors. When it comes to supporting IT; we’re at your service. Accepting the award was Ron Pollard (President), Mark Schneider (sales & Marketing Director) and Greg Brumbaugh (Vice President). The awards banquet was held at the beautiful John S. Knight Center in Akron, October 2nd. Learn more about the Cascade Capital Business Growth Awards.

Hurricane Preparation Procedures

  1. Ensure You Have a Backup

Don’t wait until the day before a hurricane to back up your files! It’s a good practice to frequently back up your data files to an external drive or memory key to prevent loss of data, as well as to store it in a secure, safe place. Print a copy of your important/emergency contacts and take them with you in the event that you do not have access to them from your phone or computer, you’ll have them available to use via a landline.

  • If you hold the physical installation media to non-enterprise wide software purchased through your department, consider making a copy of it, if you are licensed to do so. Sherlock Services does not keep copies of unique software.
  1. Secure Your Equipment
  • Computers/Storage Systems:
    • Shutdown the operating system.
    • If connected to a surge protector or UPS – unplug the surge protector or UPS from the wall outlet (or unplug power cables from the surge protector or UPS if wall outlet not accessible).
    • If no surge protector – unplug the power cables from the wall outlet (or back of the equipment if the wall outlet is not accessible).
    • Unplug Ethernet cable from the back of the equipment.
  • Printers:
    • Power off the printer.
    • If connected to a surge protector – unplug the surge protector from the wall outlet (or unplug the power cable from the surge protector if wall outlet not accessible).
    • If no surge protector – unplug the power cable from the wall outlet (or back of the printer if the wall outlet is not accessible).
    • Unplug the Ethernet cable from the back of the printer.
    • Unplug phone cable from the back of the printer (if fax line connected).
  1. Network Services

Sherlock Services will keep all mission-critical systems in service as long as possible. However, certain services might need to be brought off-line and/or shut down before the storm hits. This is necessary to ensure that equipment and services are safe from the effects of the storm.

After The Storm

Sherlock Services will work as quickly as the circumstances permit to restore network connectivity and services throughout the environment. As you reconnect your office equipment make sure to reconnect them to your surge protector or UPS as they were before. Expect power surges, brownouts, and fluctuations for at least several days or longer after power has been restored. All the effort you went through in preparation may be lost if you take a hit after the storm.

For additional assistance, please contact Sherlock Services at 866-827-6804