Is Nimble Storage Support A Thing Of The Past: Buyout Promises vs. Buyout Reality?

On April 17, 2017, Hewlett Packard Enterprise (HPE) announced their acquisition of Nimble Storage, Inc.1 Many questioned what would happen to Nimble’s signature support and their InfoSight predictive analytics tool.

Emotions ran high as IT professionals conversed about the subject on forums such as the “Sysadmin” thread on Reddit. Excerpts below2

Concerns About Nimble

Username “HeadacheCentral” stated, 

“Nimble's biggest selling point for me was the support - call them once, and you're onto the guy who can help you fix it.
HPE's ‘support’ is a joke - crappy VoIP lines to some [bleep] cube farm ‘call logging center’ in Singapore or India or Malaysia staffed by people who I frequently can't understand because of their accents. And then the immediate response of ‘Oh, your firmware is out of date, please upgrade it before we will replace the failed hard drive’ and the 4 or 5 calls before you actually get something done.”
Username “TechnocratByNight” shared, 
“We've just bought our second unit and have no concerns. The arrays are phenomenal and the level of support that Nimble provide was one of the reasons HPE bought them.”
Username “Miserygut” chimed in, 
“Infosight support is mostly automated. If HPE have any sense (I'm being extremely generous) they'll keep the Nimble model and use Infosight across the rest of their products to run lean/good quality support. Then again this is HPE we're talking about.’

Contributors to the thread conveyed their opinions both pro and con about Hewlett Packard Enterprise’s acquisition of Nimble Storage, Inc.

But it wasn’t until username “HPEStorageGuy” spoke up that you learned how HPE intended to use Nimble within their IT ecosystem.

Buyout Promises

“HPEStorageGuy” explained,

“HPE plans to integrate Nimble in a way that will retain the unique Nimble customer experience.” He wrote, there “are three aspects to maintaining and improving the customer experience over time:

1. The plan is to integrate the existing Nimble support and management team into the HPE organization. They will continue to be dedicated to supporting the Nimble Storage product line.

2. Beyond the support experience, Nimble customers frequently reference that they love Nimble because it ‘just works.’ HPE is planning to integrate Nimble engineers and management into HPE and maintain them as a product group. Design for simplicity, quality and resiliency will continue to be guiding principles for the development and QA teams.

3. The predictive analytics and machine learning capabilities of InfoSight are strengthened as the volume of data points available for analysis grows. By integrating information across the HPE server, 3PAR and Simplivity installed base, InfoSight will become more powerful and be able to predict and prevent more issues.”

If you’re interested, “HPEStorageGuy” also wrote an article on HPE’s Community Site which expands on this information in greater detail. You can read it here.

Buyout Reality

Since the HPE's acquisition, Nimble Storage support has remained strong with even more improvement to come in the form of an Autonomous Data Center using HPE InfoSight technology.

You can read many HPE Nimble testimonials by satisfied clients here.

But what does all this mean if you purchased Nimble Storage Arrays in the past but do NOT want to upgrade to HPE’s version of Nimble Storage now?

How can you prolong the life of your Nimble Storage Arrays to save you money — to maximize the return on your investment — all while laying your head on your pillow at night without worry … confident in the fact that your data systems are being carefully monitored and serviced should ever the slightest of hiccup occur?

Man On Wire

Does the name, Philippe Petit, ring a bell?

Philippe is a Frenchman, who made history on August 7, 1974, by walking between the Twin Towers of the World Trade Center on a tightrope. Although he performed this heroic feat illegally (because who in their right mind would have issued him a permit), Philippe performed his death-defying stunt with confidence and poise traversing the wire back and forth a total of eight times over the course of 45 minutes. The movie, Man On Wiredocuments Philippe’s walk and his years of preparation leading up to it.

In many ways, you as an IT professional are like Philippe being asked to walk a tightrope between your aging IT system and the ever-changing technological landscape unfolding in front of you.

It’s much the same as a balancing act where the slightest of missteps can cause significant data loss resulting in catastrophic repercussions to you and your organization.

Your Safety Net

Think of Sherlock Services as your “safety net” to protect you from falling.

Day in and day out we are on the front lines, in the trenches, monitoring your system hardware to limit downtime and maximize operational efficiency.

Sherlock Services offers hardware break/fix and software phone assistance for Nimble and HPE Nimble Storage Arrays.

Don't Wait For Your Manufacturer’s Warranty To Run Out.

Sherlock Services provides technical support for all Nimble and HPE Nimble Storage Arrays. We are a leading 3rd-party IT service provider with years of experience in the business.


Click below or call 866.827.6804 to schedule a FREE no-obligation needs assessment with your friendly account rep today.


Posted in Nimble Support.