When you purchase new computer equipment, most Original Equipment Manufacturers (OEM) provide a three year warranty covering all hardware replacements and an on-site tech to swap out parts. Many start with one year warranty on software covering patches, updates and microcode for storage devices. Some throw in the additional two years of software so it co-terms with the hardware. It is recommended to stay with the OEM during the initial warranty period.
After the warranty period, OEMs continue to sell extended service plans including upgrades, patches, and updates as they are developed by engineering. After the three year period, the OEM may announce “End of Life” for some products as it is being replaced by newer technology. However, they continue providing support for up to five years.
OEMs hope you will refresh equipment after the initial warranty period. You need to determine if your business requires the newest technology, or stay with the equipment you have. In many cases businesses spend most of the warranty period implementing the new equipment. As a result, it rarely makes sense to refresh their environment after three years. When an OEM issues an “End of life” for a products’ fourth year, it still may be too early to consider a TPM for support as patches, updates and microcode could still be required for your environment.
For example: You purchased HPE 3PAR P20450 three years ago and it is time to consider renewing your support contract with Hewlett-Packard Enterprise. The HPE 3PAR P20800 just came out and now you need to decide if a refresh makes sense, renew support with HPE, or consider Third Party Maintenance to save money. We will help you with the decision process below.
It’s difficult to keep up with all of the developments in information technology over the past couple of years. More and more acronyms and buzz words have popped up and it isn’t always clear what they mean.
Here’s a quick cheat sheet for your reference:
That’s a lot of information. Is your organization in the process of deploying these initiatives? How can you find additional funding for these initiatives? Consider partnering with a Third Party Maintenance (TPM) company. TPMs provide support and maintenance for data center infrastructure including servers, storage and networking systems at a FRACTION of the cost of OEM support and maintenance. Use the savings to invest towards your new IT initiatives for 2019, 2020 and beyond.
Partner with Sherlock Services, Inc., a global TPM Company.
When it comes to supporting IT, we’re at your service.
When Dell EMC, NetApp, HPE, IBM, Cisco, Brocade, or other OEMs announce that a system will reach End of Life (EOL) or End of Service Life (EOSL), it can be difficult to understand what these terms mean for your data center infrastructure. Not only do you have to understand what each term means, but you also have to determine the next steps for your EOL hardware. What is the difference between End of Life and End of Service Life?
EOL means that the OEM has decided that a specific system has reached the end of its “useful lifespan”. This is when the OEM recommends doing a hardware refresh to the latest generation of their hardware. This is also when the OEM will no longer be selling the hardware in question. Most manufacturers discontinue the production of hardware as a way to create demand for their latest product offerings, not necessarily because the earlier generation is no longer useful. There are still extended OEM hardware maintenance options at this point in your equipment’s lifecycle, but this stage is a good time to evaluate your support needs.
EOSL indicates that all support, including both primary and extended, will no longer be offered by the OEM. There are certain instances when you may still be able to obtain maintenance from them, but this will come at a premium cost. Now that your equipment is EOSL, if you want to keep the system you will need to consider a third party vendor for your maintenance needs. Choosing a third-party provider for your maintenance services saves your business money and provides the same benefits like prompt support, expert advice, and the ability to extend the life of your IT systems.
End users have several options when it comes to extending the life of an EOL system. Just because the OEM still offers support doesn’t mean it’s right for your IT budget and environment. Using Third Party Maintenance (TPM) may be more ideal. This is largely thanks to the ability to receive the same or better support services at a fraction of OEM maintenance prices. If your system is at the EOSL stage, you still have options for high quality support when you partner with a TPM company. TPM providers have access to high-quality OEM parts from trusted channels to maintain full functionality of your EOL and EOSL equipment. TPMs also can provide proactive system monitoring solutions and service ticketing systems. When using TPM services, organizations can also get access to customizable SLAs, coterminous contacts, and on-site spare parts.
Partner with Sherlock Services for your data center infrastructure support needs.
Sherlock Services: When it comes to supporting IT, we’re at your service.
A Stinging Reminder to Take Nothing for Granted When Migrating Your Physical Data Center to a New Location
Have you ever visited Stingray City in the beautiful Caribbean waters near Grand Cayman Island? It’s a rare destination spot for tourists to interact with Southern Stingrays in their native habitat. It’s here where charmed thrill-seekers stand in three feet of water and hand-feed these generally docile creatures with little concern for the dangers lurking near.
You see, although Stingray City resides on a sandbar mere feet from the ocean’s surface, it sits precariously close to the Cayman Trough. At its deepest location, this underwater trench plunges
25, 217 feet to the ocean floor and is home to sharks and other predatory creatures of the deep.
These waters are no place to let down your guard or to get mentally sloppy with your calculations when transporting trusting tourists back and forth on adventure tours. You must always be alert and vigilant to the potential challenges that lie around you.
The same can be said when you physically relocate your data center to a new location. There are myriads of situations which could potentially derail your efforts, or worse, drown your IT infrastructure altogether. These threats can cause an untold loss in revenue for your company.
To lessen potential loss, consider the following steps to safeguard and streamline your data center move.
12 Steps To Consider For Data Center Relocation
It’s a perilous journey to navigate the deep dark waters of an IT data center move. But this is the mission for many brave IT professionals. They put their reputations and livelihoods on the line while crossing this seemingly wide expanse.
But there’s “a method to the madness,” as explained in 12 easy steps, to safeguard and streamline your next data center relocation project.
Plus, you can always contact Sherlock Services for personalized guidance and hands-on care.
Contact Sherlock Services
We are a leading third-party maintenance provider with years of experience in IT storage, server and network support. We are also able to assist you in long-term monitoring support as well as providing an upgrade path for your current IT infrastructure.
Should you have the need, we also offer data center relocation and IT asset disposition services.
Don’t wait for your manufacturer’s warranty to run out. Allow Sherlock Services to demonstrate our value to your business.
Contact us to schedule a FREE no-obligation needs assessment with our knowledgeable Account Executive now. Sherlock Services, when it comes to supporting IT, we’re at your service.
A Stinging Reminder
Oh, and one more thing…. Never underestimate the power of a stingray.
Remember Steve Irwin, the beloved animal expert and conservationist. He was “pierced in the heart by a stingray barb while filming an underwater documentary film titled Ocean’s Deadliest.” Sometimes, the most routine and seemingly ordinary tasks are the ones that can lash out and sting you.
Don’t wait until the day before a hurricane to back up your files! It’s a good practice to frequently back up your data files to an external drive or memory key to prevent loss of data, as well as to store it in a secure, safe place. Print a copy of your important/emergency contacts and take them with you in the event that you do not have access to them from your phone or computer, you’ll have them available to use via a landline.
Sherlock Services will keep all mission-critical systems in service as long as possible. However, certain services might need to be brought off-line and/or shut down before the storm hits. This is necessary to ensure that equipment and services are safe from the effects of the storm.
Sherlock Services will work as quickly as the circumstances permit to restore network connectivity and services throughout the environment. As you reconnect your office equipment make sure to reconnect them to your surge protector or UPS as they were before. Expect power surges, brownouts, and fluctuations for at least several days or longer after power has been restored. All the effort you went through in preparation may be lost if you take a hit after the storm.
Recently, one of our partners contacted us regarding one of their clients. The company was a Southeast-based identity verification company wanting to move their data center from Florida to Georgia. The move was planned and organized for months. The week of the move, Sherlock sent two engineers to Florida to map out all the cabling, equipment locations and to prepare the move. On Friday, the systems were brought down and by 2 pm, the customers’ data racks and equipment were loaded up and headed North by Sherlock’s certified carrier. At 8 am Saturday, the equipment was unloaded into the new data center in Georgia. All of the equipment was relocated into new data racks, the rewiring completed and the customer was back online that evening. Another successful data center relocation; just one example how Sherlock Services supports your Enterprise IT needs.