Hitachi Storage Support

Sherlock Services offers many SLAs (Service Level Agreements); 8 x 5, 8 x 5 NBD, and 24 x 7 x 4. We have Global Support with live USA based Level 3 Engineers available 24 x 7 x 365 to take your service calls.  We monitor your environment around the clock via our PASS tool (ProActive Seamless Support) which will alert us of a critical event, open a support ticket through our electronic RT system (Responsive Ticketing), and dispatch a technician to start the repair process. We also supply On-Site spare parts to reduce downtime for quicker problem resolution.  We are at your service where you need us and when you need us. We offer hardware break/fix for these Enterprise Hitachi, HP XP-Series, SUN Series Arrays and Midrange Hitachi Storage.  Contact Sherlock Services for a wide range of support contracts to fit your needs and budget.

Sherlock can provide service and support on the following models:

Hitachi Model

  • DKC615i (USP VM)
  • DKC610i (USP-V)
  • DKC710i (VSP)
  • DKC810i (VSP G Series)

HP Model

  • XP20000
  • XP24000
  • P9500
  • XP7

SUN Model

  • StorageTek 9985V
  • StorageTek 9990V
  • N/A
  • N/A
Rethinking TPM

*** Some previous models have limited availability of parts and are not listed.  Please contact your Sherlock Services Account Executive to confirm.

Hitachi Midrange Models

  • Thunder Series:  9570V   9580V   9585V
  • AMS Series:  AMS200   AMS500   AMS1000   AMS2100   AMS2300   AMS2500
  • HUS Series:  HUS110, HUS130, HUS150, HUS-VM

 

Download Hitachi Storage Array Support Brochure

We monitor your array 24x7x365 via our PASS (Pro-Active Seamless Support) monitoring tool.

Learn more: Download PASS Monitoring Spec Sheet