Sherlock Services offers many SLAs (Service Level Agreements); 8 x 5, 8 x 5 NBD, and 24 x 7 x 4. We have Global Support with live USA based Level 3 Engineers available 24 x 7 x 365 to take your service calls. We monitor your environment around the clock via our PASS tool (ProActive Seamless Support) which will alert us of a critical event, open a support ticket through our electronic RT system (Responsive Ticketing), and dispatch a technician to start the repair process. We also supply On-Site spare parts to reduce downtime for quicker problem resolution. We are at your service where you need us and when you need us. We offer hardware break/fix for these Enterprise Hitachi, HP XP-Series, SUN Series Arrays and Midrange Hitachi Storage. Contact Sherlock Services for a wide range of support contracts to fit your needs and budget.
Sherlock can provide service and support on the following models:
- DKC615i (USP VM)
- DKC610i (USP-V)
- DKC710i (VSP)
- DKC810i (VSP G Series)
- StorageTek 9985V
- StorageTek 9990V
*** Some previous models have limited availability of parts and are not listed. Please contact your Sherlock Services Account Executive to confirm.
Hitachi Midrange Models
- Thunder Series: 9570V 9580V 9585V
- AMS Series: AMS200 AMS500 AMS1000 AMS2100 AMS2300 AMS2500
- HUS Series: HUS110, HUS130, HUS150, HUS-VM
We monitor your array 24x7x365 via our PASS (Pro-Active Seamless Support) monitoring tool.
Learn more: Download PASS Monitoring Spec Sheet