Basic OS Support



Basic OS Support

Under Sherlock Services Basic OS Support, there is no requirement to having console access into the customer’s environment. All support calls are achieved over the phone and/or complimented by a white paper which provides the antidote for resolving a particular issue. 

Below are some of the areas covered for Basic OS Support: 

  • File system concepts
  • HP-UX shutdown and reboot
  • Install and manage HP-UX software and patches
  • Internet service overview
  • Introduction to the Network Time Protocol (NTP)
  • Issues with accessing the system console
  • Job of the shell
  • Listing software using swlist
  • Log in to UNIX
  • Logging in and general orientation
  • Messages generated by UNIX system
  • Shutdown, boot, reboot HP-UX
  • Understanding the role and structure of /etc/passwd, /etc/shadow, and /etc/group
  • Use some simple UNIX commands
  • Use the online help system
  • Using the System Administration Manager (SAM)

Since 1991 Supporting Enterprise IT

Contact us                 Request a Quote