IT Acronyms! Are they driving you crazy? EOL and EOSL – what exactly do they mean?

When Dell EMC, NetApp, HPE, IBM, Cisco, Brocade, or other OEMs announce that a system will reach End of Life (EOL) or End of Service Life (EOSL), it can be difficult to understand what these terms mean for your data center infrastructure. Not only do you have to understand what each term means, but you also have to determine the next steps for your EOL hardware. What is the difference between End of Life and End of Service Life?

End of Life (EOL)

EOL means that the OEM has decided that a specific system has reached the end of its “useful lifespan”. This is when the OEM recommends doing a hardware refresh to the latest generation of their hardware. This is also when the OEM will no longer be selling the hardware in question. Most manufacturers discontinue the production of hardware as a way to create demand for their latest product offerings, not necessarily because the earlier generation is no longer useful. There are still extended OEM hardware maintenance options at this point in your equipment’s lifecycle, but this stage is a good time to evaluate your support needs.

End of Service Life (EOSL)

EOSL indicates that all support, including both primary and extended, will no longer be offered by the OEM. There are certain instances when you may still be able to obtain maintenance from them, but this will come at a premium cost. Now that your equipment is EOSL, if you want to keep the system you will need to consider a third party vendor for your maintenance needs.  Choosing a third-party provider for your maintenance services saves your business money and provides the same benefits like prompt support, expert advice, and the ability to extend the life of your IT systems.

Extend the Life of Your EOL and EOSL Hardware

End users have several options when it comes to extending the life of an EOL system. Just because the OEM still offers support doesn’t mean it’s right for your IT budget and environment.  Using Third Party Maintenance (TPM) may be more ideal. This is largely thanks to the ability to receive the same or better support services at a fraction of OEM maintenance prices. If your system is at the EOSL stage, you still have options for high quality support when you partner with a TPM company.  TPM providers have access to high-quality OEM parts from trusted channels to maintain full functionality of your EOL and EOSL equipment. TPMs also can provide proactive system monitoring solutions and service ticketing systems.  When using TPM services, organizations  can also get access to customizable SLAs, coterminous contacts, and on-site spare parts.

Partner with Sherlock Services for your data center infrastructure support needs.

Sherlock Services:  When it comes to supporting IT, we’re at your service.

Stethoscope on Keyboard EOSL image

Patti Porter