Nimble Storage Support

Sherlock Services offers many SLAs (Service Level Agreements); 8 x 5, 8 x 5 NBD, and 24 x 7 x 4. We have Global Support with live USA based Level 3 Engineers available 24 x 7 x 365 to take your service calls.  We monitor your environment around the clock via our PASS tool (ProActive Seamless Support) which will alert us of a critical event, open a support ticket through our electronic RT system (Responsive Ticketing), and dispatch a technician to start the repair process. We also supply On-Site spare parts to reduce downtime for quicker problem resolution.  We are at your service where you need us and when you need us. We offer hardware break/fix for these Nimble Arrays.  Contact Sherlock Services for a wide range of support contracts to fit your needs and budget.

Sherlock Services can provide service and support on the following models:

Nimble Arrays

  • CS210
  • CS215
  • CS220
  • CS235
  • CS240
  • CS260
  • CS300
  • CS420
  • CS440
  • CS460
  • CS500
  • CS700

HPE Nimble Hybrid***

  • CS1000H
  • CS1000
  • CS3000
  • CS5000
  • CS7000
Nimble ESOL update

HPE Nimble All Flash***

  • AF1000
  • AF3000
  • AF5000
  • AF7000
  • AF9000

HPE Nimble Secondary***

  • SF100
  • SF300
Rethinking TPM

***We will be providing support on these models in the near future. Contact us for more information.***

Download Nimble Storage Array Support Brochure

We monitor your array 24x7x365 via our PASS (Pro-Active Seamless Support) monitoring tool.

Learn more: Download PASS Monitoring Spec Sheet