Nimble Storage Support
Sherlock Services offers many SLAs (Service Level Agreements); 8 x 5, 8 x 5 NBD, and 24 x 7 x 4. We have Global Support with live USA based Level 3 Engineers available 24 x 7 x 365 to take your service calls. We monitor your environment around the clock via our PASS tool (ProActive Seamless Support) which will alert us of a critical event, open a support ticket through our electronic RT system (Responsive Ticketing), and dispatch a technician to start the repair process. We also supply On-Site spare parts to reduce downtime for quicker problem resolution. We are at your service where you need us and when you need us. We offer hardware break/fix for these Nimble Arrays. Contact Sherlock Services for a wide range of support contracts to fit your needs and budget.
Sherlock Services can provide service and support on the following models:
HPE Nimble Hybrid***
HPE Nimble All Flash***
HPE Nimble Secondary***
***We will be providing support on these models in the near future. Contact us for more information.***