Basic OS Support

Under Sherlock Services Basic OS Support, there is no requirement to having console access into the customer’s environment. All support calls are achieved over the phone and/or complimented by a white paper which provides the antidote for resolving a particular issue.

Below are some of the areas covered for Basic OS Support:

  • File system concepts
  • HP-UX shutdown and reboot
  • Install and manage HP-UX software and patches
  • Internet service overview
  • Introduction to the Network Time Protocol (NTP)
  • Issues with accessing the system console
  • Job of the shell
  • Listing software using swlist
  • Log in to UNIX
  • Logging in and general orientation
  • Messages generated by UNIX system
  • Shutdown, boot, reboot HP-UX
  • Understanding the role and structure of /etc/passwd, /etc/shadow, and /etc/group
  • Use some simple UNIX commands
  • Use the online help system
  • Using the System Administration Manager (SAM)