We monitor your environment around the clock with our PASS tool (ProActive Seamless Support) which will alert us of a critical event, open a support ticket through our electronic RT Systems (Response Ticketing System), and dispatch a technician to start the repair process.
We also offer hardware break-fix and over the phone software help for HP 3PAR Storage Arrays.
We recognize you’ve made a huge investment in enterprise storage and don’t intend on sweeping it away when the manufacturer warranty runs out. So don’t wait until this happens to pursue third-party maintenance support.
We offer remote monitoring to alert our support technicians when your arrays are having issues.. Knowing this, you can rest assured that our certified staff is ready to solve events for your critical environments.
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