Sherlock Services offers many SLAs (Service Level Agreements); 8 x 5, 8 x 5 NBD, and 24 x 7 x 4. We have Global Support with live USA based Level 3 Engineers available 24 x 7 x 365 to take your service calls. We monitor your environment around the clock via our PASS tool (ProActive Seamless Support) which will alert us of a critical event, open a support ticket through our electronic RT system (Responsive Ticketing), and dispatch a technician if needed, to start the repair process. We also supply On-Site spare parts to reduce downtime for quicker problem resolution. We are at your service where you need us and when you need us. We offer hardware break/fix for these HP 3PAR Storage Arrays. Contact Sherlock Services today for a wide range of support contracts to fit your needs and budget.
Legacy 3PAR
- 3PAR InServ E200
- 3PAR InServ S200
- 3PAR InServ S400
- 3PAR InServ S800
HP 3PAR
- InServ F Series
- InServ T Series
- StoreServ P10xxx
- StoreServ 7200
- StoreServ 74xx
New HP 3PAR
- StoreServ 8200
- StoreServ 84xx
- StoreServ P204xx
- StoreServ P208xx
Download 3PAR Storage Support Brochure
We monitor your array 24x7x365 via our PASS (Pro-Active Seamless Support) monitoring tool.
Learn more: Download PASS Monitoring Spec Sheet