EMC Storage Support

Sherlock Services offers many SLAs (Service Level Agreements); 8 x 5, 8 x 5 NBD, and 24 x 7 x 4. We have Global Support with live USA based Level 3 Engineers available 24 x 7 x 365 to take your service calls.  We monitor your environment around the clock via our PASS tool (ProActive Seamless Support) which will alert us of a critical event, open a support ticket through our electronic RT system (Responsive Ticketing), and dispatch a technician if needed, to start the repair process. We also supply On-Site spare parts to reduce downtime for quicker problem resolution.  We are at your service where you need us and when you need us. We offer hardware support for EMC Storage Arrays.  Contact Sherlock Services today to request a quote on a wide range of support contracts to fit your budget.

Legacy EMC

  • Clariion Model 10
  • Clariion Model 20
  • Clariion Model 30
  • Clariion 5300
  • Clariion 5700
  • Clariion FC4700
  • Clariion IP4700

EMC Storage

  • VMAX
  • Symmetrix
  • DMX
  • CX Series
  • AX Series
  • VNX Series
  • Isilon
  • Celerra

EMC Nearline

  • Avamar
  • Data Domain
  • Virtual Tape Library

Download EMC Storage Support Brochure

We monitor your array 24x7x365 via our PASS (Pro-Active Seamless Support) monitoring tool.

Learn more: Download PASS Monitoring Spec Sheet