LSI Storage Support

Sherlock Services offers many SLAs (Service Level Agreements); 8 x 5, 8 x 5 NBD, and 24 x 7 x 4. We have Global Support with live USA based Level 3 Engineers available 24 x 7 x 365 to take your service calls.  We monitor your environment around the clock via our PASS tool (ProActive Seamless Support) which will alert us of a critical event, open a support ticket through our electronic RT system (Responsive Ticketing), and dispatch a technician if needed, to start the repair process. We also supply On-Site spare parts to reduce downtime for quicker problem resolution.  We are at your service where you need us and when you need us.  We offer hardware break/fix for many of the LSI Storage platforms.  Contact Sherlock Services today to see if your model is covered.

Sherlock can provide service and support on the following models:

LSI Controller

  • LSI 1333
  • LSI 1532
  • LSI 1932
  • LSI 2600
  • Engenio E4600
  • Engenio E5600
  • Engenio E6000
  • LSI 3992
  • LSI 3994
  • LSI 6998
  • LSI 6998
  • LSI 7900
  • LSI 4900

IBM Controller

  • DS3200
  • DS3300
  • DS3400
  • DS4500
  • DS3950
  • DS4100 (FAStT100)
  • DS4200
  • DS4300 (FAStT600)
  • DS4400 (FAStT700)
  • DS4400 (FAStT700)
  • DS4500 (FAStT900)
  • DS4700 Model 70
  • DS4700 Model 72
  • DS4800 Model 80
  • DS4800 Model 88
  • DS5000 Series
  • DS5020
  • DS5100
  • DS5300

Dell Controller

  • MD3000
  • MD3000
  • MD3000
  • MD3000

STK Controller

  • 2510
  • 2540
  • D178
  • D280
  • FLX3806140
  • 6140
  • 6540
  • 6540
  • 6580/6780

NetApp
Controller

  • E2600
  • E2700
  • E5400
  • E5500
  • E5600

NCR
Terradata
Controller

  • NCR6287
  • NCR6843

We monitor your array 24x7x365 via our PASS (Pro-Active Seamless Support) monitoring tool.

Learn more: Download PASS Monitoring Spec Sheet