Nexsan Storage Support

Sherlock Services offers many SLAs (Service Level Agreements); 8 x 5, 8 x 5 NBD, and 24 x 7 x 4. We have Global Support with live USA based Level 3 Engineers available 24 x 7 x 365 to take your service calls.  We monitor your environment around the clock via our PASS tool (ProActive Seamless Support) which will alert us of a critical event, open a support ticket through our electronic RT system (Responsive Ticketing), and dispatch a technician to start the repair process. We also supply On-Site spare parts to reduce downtime for quicker problem resolution.  We are at your service where you need us and when you need us. We offer Third Party Maintenance hardware break/fix for these Nexsan Storage Arrays.   Contact Sherlock Services today as we offer a wide range of support contracts to fit your needs and budget.

Sherlock Services can provide service and support on the following models:

Legacy Nexsan

  • Boy 1
  • Beast 1.5
  • E18 / E18X
  • E48 / E48X
  • E60 / E60X

Nexsan Array

  • Boy 2
  • Beast 2
  • Beast 2.5
  • E18V / E18VX
  • E32V / E32VX
  • E48V / E48VX
  • E60V / E60VX

Nexsan Hybrid

  • NST5100
  • NST5300
  • NST5500
  • NST6xxx Series

Download Nexsan Storage Array Support Brochure

We monitor your array 24x7x365 via our PASS (Pro-Active Seamless Support) monitoring tool.

Learn more: Download PASS Monitoring Spec Sheet